Is a computer glitch to blame for $2M in underpayment to workers?

The natural cosmetics brand Lush has apologised to more than 5000 staff who have been underpaid since 2010 due to "incorrect interpretations of the retail award". While the company claims it did not deliberately underpay workers, the case highlights a lack of due diligence along with failed or inadequate systems and processes within the company. More

Sonja Duncan